Your guide to Helix policies
The Terms of Service
A Terms of Service is a legal agreement between you and the company that provides a product or service that you buy. A comprehensive, clear Terms of Service outlines the relationship between you and the company when it comes to the product or service.
Helix’s Terms of Service is the agreement between you and us covering your use of the Helix platform. That platform includes both our marketplace of partner products (an online store of insights powered by DNA) and our sequencing and storage of your Exome+ DNA data set. We use our Terms of Service to describe what our marketplace and sequencing involve, what you need to do to get access to them, and what limitations there are to our services.
The Platform Consent
The Helix Platform Consent covers the purpose, risks, benefits, and limitations of our platform. Consent documents are crucial (and standard) in genetic testing and sequencing. They’re meant to set expectations so customers, patients, or research participants involved understand the permissions that they are giving.
Like our other policies, our Platform Consent is an agreement between you and us. It focuses on distilling the information that we think the average person wants to know, explained in approachable language. The idea of the Platform Consent is to tell you what you need to know to make an informed decision about using the Helix platform. By agreeing to the Platform Consent, you give us your permission to sequence your DNA, store it for you, and transfer specific parts of it to a Helix partner when you buy one of their products.
Purchasing Multiple Products?
We have designed our policies to work in tandem with one another. That way, the different roles they serve combine to cover all parts of your experience with the Helix platform—including when you buy multiple products. When you first create an account with Helix and get sequenced, you are presented with all of Helix’s policy documents. You’ll also see all of the Partner’s policy documents that apply to the first product you bought. When you want to purchase another product, you will only be presented with the policy documents for that product, and you won’t have to be sequenced again.
Updates Over Time
Sometimes, we may need to update our policies. We want to be transparent about these updates, so if we make any substantial changes to any of our policies, we’ll let you know. Using the Helix platform can be a lifelong journey, and we want to do our best to be clear and open about what to expect, both now and down the road.